1. Information We Collect

• Account information — name, email address, phone number, and password when you register
• Booking data — court reservations, transaction history, and payment information
• Communications preferences — your opt-in status for email and SMS marketing
• Usage data — pages visited, features used, and device/browser information
• Location data — general location if you grant permission through your device

2. How We Use Your Information

• To process court bookings, memberships, and payments
• To send booking confirmations, reminders, and account updates
• To send marketing communications (email and SMS) if you have opted in
• To improve our website, app, and services
• To comply with legal obligations

3. SMS & Text Messaging

If you opt in to SMS marketing, your mobile number is used solely to deliver Bay Padel messages through our SMS platform provider, Klaviyo. We do not sell or share your mobile number with third parties for their own marketing. See our Mobile Terms of Service (baypadel.us/mobile-terms) for full SMS program details.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers — Klaviyo (email/SMS), payment processors, booking software — only as needed to operate our services
• Legal authorities — if required by law or to protect our rights
• Business transfers — in the event of a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

6. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your experience and analyze usage. You may control cookies through your browser settings. Disabling cookies may affect site functionality.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise these rights, email info@baypadel.us.

8. Data Security

We implement reasonable technical and organizational measures to protect your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have done so, contact us immediately.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a new effective date.

12. Contact Us

Bay Padel · info@baypadel.us · baypadel.us/contact